Privacy Policy

Effective from: November 18, 2023

Welcome to the Imperial Hotel Dundalk. We care about your privacy, and we want you to know how we handle your personal data. This policy outlines our approach in a straightforward manner.

Data Protection Principles

Fairness: We collect and process information fairly. This means that when we gather your data, we do it transparently and ethically, with your understanding and consent.

Purpose: We keep data for specific, lawful purposes. This means we won't use your information for anything other than what we've told you or for purposes you've agreed to.

Compatibility: We use and disclose data in line with these purposes. If we share your data with anyone, it will be related to the reason we collected it in the first place.

Security: We ensure data is safe and secure. Your data's protection is a priority for us. We've put in place technical and organizational measures to keep it safe from unauthorized access or loss.

Accuracy: We maintain accurate, complete, and up-to-date data. Your data will always be kept current and error-free.

Relevance: We keep data relevant and not excessive. We only ask for what's necessary, and we won't collect more information than we need.

Retention: We retain data for the necessary period. We won't keep your data any longer than required.

Access: We provide individuals with a copy of their data on request. If you want to know what data we have about you, we'll share it upon your request.

Legal Basis

This Privacy Statement complies with the Data Protection Acts 1988 & 2003, Statutory Instrument Number 336 of 2011 (SI 336/2011), and the EU General Data Protection Regulation 2016 (GDPR).

Amendments

We may update this Privacy Statement. The date at the top shows the latest version. If there are any changes, you can always check the date to see when they were made.

Secure Reservations

When you make an online reservation, we prioritize your data's security. Our booking management system vendor, Net Affinity, uses SSL encryption for data protection. This means that any information you provide during the reservation process is encrypted, keeping it safe from prying eyes.

Consent

By using our website, you agree to the terms of this Privacy Statement. This means that by using our services or accessing our website, you accept the guidelines outlined here.

Contact Information

For any inquiries or concerns, feel free to reach out to us at info@imhotel.ie. If you have questions or complaints about your data and privacy, we're here to assist you.

Purpose

We collect information for various reasons, including:

Operational purposes: This includes managing accounts, bookings, and providing services. For instance, we need your information to make and manage your hotel reservations and other services you may require.

Information sharing: Keeping you informed about our services and responding to inquiries. This means we may contact you to provide information about our offerings or to answer any questions you might have.

Booking and contract management: Facilitating bookings, payments, and contract fulfillment. If you book a stay at our hotel, we need your data to process your reservation and ensure you have a comfortable visit.

Payments and records: Handling payments, financial records, and account administration. If you make a payment to us, your data is used for financial purposes and to maintain accurate records.

Communication: Addressing inquiries, providing services, and responding to submissions. If you reach out to us with questions or requests, your data helps us assist you promptly and efficiently.

Analysis and improvement: Assessing, enhancing, and improving our business and services. We use your data to understand how we can make your experience better and to improve our offerings.

Direct marketing: Sending marketing materials if you've given your consent. We don't use your data for direct marketing unless you've agreed to it. We'll ask for your consent through an opt-in tick box.

Disclosure

We may share your data with third parties for legitimate purposes. This could include suppliers or sub-contractors involved in providing our services. For example, if you book a room through us, we may share your data with the hotel to ensure your stay is seamless.

Extent of Data

We collect different types of personal data related to individuals, businesses, enquiries, bookings, surveys, competitions, accounts, correspondence, website usage, and more. This can include your name, contact details, payment information, and other data that helps us provide you with our services.

Cookies

Our website uses cookies to enhance your browsing experience. These are small text files stored on your device that hold information about your previous visits to our site. Cookies help us provide you with a personalized browsing experience.

Security

Your data's safety is important to us. We've implemented various security measures to protect your data from unauthorized access or loss. We also recommend maintaining your own security measures, like keeping your devices protected and not sharing sensitive data in emails.

Use by Minors

Our services are not intended for individuals under 18 years old. If you're under 18, please don't use our website or provide personal information through it. We don't collect data from minors, and we ask them not to use our services.

Accuracy